Shipping policy
Last updated: 9 February 2026
At False9, we aim to deliver your orders safely and on time. Please read our shipping policy carefully before placing an order.
Order Processing
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All orders are processed within 1–3 business days after order confirmation.
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Orders are not shipped or delivered on Sundays or public holidays.
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You will receive a confirmation message once your order is dispatched.
Shipping & Delivery Timeline
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Estimated delivery time is 4–10 business days, depending on your location.
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Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
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False9 is not responsible for delays caused by courier partners.
Shipping Charges
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Shipping charges (if applicable) will be calculated and displayed at checkout.
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Any additional charges such as customs duties or local taxes must be borne by the customer.
Address Accuracy
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Customers are responsible for providing complete and accurate shipping details.
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False9 is not liable for delays or failed deliveries due to incorrect or incomplete addresses.
Damaged or Lost Packages
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If your order arrives damaged, please contact us within 24 hours of delivery with a complete unboxing video.
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In case of lost packages, we will assist in coordinating with the courier service, but False9 is not liable for courier mishandling.
Contact Us
For any shipping-related queries, contact us at:
Email: fal9enine@gmail.com